Returns Information

You may return products purchased from us within 30 days of the date of purchase, providing they are returned as sold, unused and in their original condition.  You will be responsible for the costs of postage. We will refund the cost of the items in full (but not our postage costs) on their return in good condition.  You must ensure that they are appropriately wrapped, have the correct postage and are insured.  We would recommend that you use “signed for” post.  Goods that have been engraved or otherwise customised at your request cannot be returned unless they are faulty.   

If you are sent an item that is not what you ordered or is faulty we will either replace it with the correct item, or refund its cost plus the cost of postage.  We will pay for the postage back to us - please call us on 01743 245950  between 9.30 am and 5.30 pm Monday to Saturday or email sales@writeherepens.co.uk to request a prepaid UK return label.  For international orders, we will refund postage costs up to those incurred with the original order.

Address for returned items: 

RETURNS,
Write Here Ltd,
10 High Street,
Shrewsbury,
Shropshire,
SY1 1SP
UNITED KINGDOM

 

Our terms and conditions do not affect your statutory rights.